(4.7 / 5)13+ Ratings

Allsaints Reviews

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Overall Rating

4.7
13 Reviews
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About Allsaints

AllSaints is a global fashion retailer offering full collections of womenswear, menswear, and accessories. The brand is known for its iconic leather jackets, clothing, and accessories.

The AllSaints website allows customers to browse the latest collections, curated edits, and shoppable editorial features. It also provides a store locator to find more than 250 AllSaints stores across 27 countries.

The website offers free US delivery & returns, making the shopping experience convenient for customers. The brand prides itself on its independent spirit and its community of curators and innovators.

Allsaints Pros & Cons

Pros of allsaints.com-us:

  • Unique Style: AllSaints is known for its unique and distinct style, which is edgy and urban yet refined and elegant.
  • High Quality: The brand is recognized for using good materials in its garments, ensuring high-quality clothing.
  • Generous Discounts: The site offers generous discounts, with sales sometimes reaching up to 70% off.
  • Supportive Policies: AllSaints has supportive policies, including holiday/vacation leave, sickness and health days, and competitive parental leave options.
  • Free Returns: Customers can enjoy free returns for online orders placed on the US website, with returns accepted within 14 days.

Cons of allsaints.com-us:

  • Customer Service Issues: Many customers have reported poor customer service, including difficulties in resolving issues and unresponsive customer service teams.
  • Order Mix-Ups: There have been instances of order mix-ups, with customers receiving incorrect items or missing items.
  • Quality Variance: Some customers have noted that the product quality in stores is poorer than in new, packaged goods online.
  • Shipping Issues: There have been complaints about shipping issues, such as packages being left outside the door without signature confirmation.
  • Return and Refund Problems: The refund process has been described as a "mystery" and has caused frustration for some customers.

Allsaints Coupon & Discount Codes

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Allsaints Customer Reviews (13)

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Yasmin Sheppard
Yasmin Sheppard
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Jul 19, 2024
Mike Diederich
Mike Diederich
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Jul 19, 2024
Lorencz Forgáts
Lorencz Forgáts
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Jul 17, 2024
Mollie Skinner
Mollie Skinner
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Jul 16, 2024
Naomi Russell
Naomi Russell
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Jul 16, 2024
Michael Bray
Michael Bray
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Jul 16, 2024
Francesca DeRose
Francesca DeRose
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Jul 16, 2024
William Davis
William Davis
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Jul 15, 2024
Alexander Baer
Alexander Baer
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Jul 14, 2024
Tzigane Jósa
Tzigane Jósa
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Jul 14, 2024

Allsaints Customer’s Q&A

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Allsaints Features and Benefits

AllSaints is a global brand with an independent spirit, a community of curators and innovators. The brand offers full collections of womenswear, menswear, and accessories.

Key features and benefits of shopping at AllSaints include:

  • Generous wardrobe and personal discount allowance: This helps customers feel part of the brand and choose from a cool collection of clothes and footwear.
  • Holiday / vacation leave and birthday leave: These benefits give employees the time they deserve to enjoy their downtime.
  • Sickness and health day policies: These are in place to help employees focus on positive wellbeing.
  • Access to virtual GP appointments and mental health first aiders: This provides extra support for employees.
  • Competitive parental leave options: These help parents-to-be prepare for their new arrival.
  • Competitive pension / retirement scheme: This is offered alongside extra rewards for length of service with the brand.
  • Community of parents: This internal community shares tips on best practices of juggling parenthood and career.

Please note that these benefits may vary based on the region. It's always a good idea to check the website for the most accurate and up-to-date information.

Allsaints Pricing

Here's a brief overview of the pricing at AllSaints:

  • Miro Leather Satchel: $299.00
  • Bern V-Neck Wool Sweater: $229.00
  • Kita Convertible Shoulder Bag: $299.00
  • Pippa Diana Embellished Butterfly Sweatshirt: $219.00
  • Small Allington Tote: $199.99 (Sale), $299.00 (After Sale)
  • Orion Mock Neck Cashmere & Wool Sweater: $167.60 (60% off), $419.00 (Original price)
  • Alexia Ruched Skirt: $199.00
  • Hawthorne Slim Fit Button-Up Shirt: $74.50 – $149.00 (Up to 50% off select items)
  • Esme Cotton Crewneck T-Shirt: $45.00 – $65.00 (Up to 30% off select items)
  • Ebro Straw Crossbody: $83.30 (30% off), $119.00 (Original price)
  • Dalby Leather Moto Jacket: $529.00

Please note that prices may vary based on the item, material, and current sales or promotions. It's always a good idea to check the website for the most accurate and up-to-date pricing.

Payment Method

The AllSaints website accepts all major payment methods, including:

  • Google Pay
  • Apple Pay
  • Amazon Payments
  • American Express
  • Klarna
  • ClearPay (UK only)
  • AfterPay (US only)
  • Maestro
  • Mastercard
  • PayPal
  • Prepaid Visa Cards
  • Visa
  • Visa Deferred Debit
  • AllSaints Gift Cards

The website trades in GBP (£) / USD ($). Payments are pre-authorised at the time of placing an order, and will be charged when the order has been shipped. If multiple items are shipped separately, charges will be per shipment instead of for the entire order up front, with the exception of gift cards and PayPal. PayPal payments are charged at the point of purchase.

If a payment is declined, the card issuer should be contacted for support, or an alternative payment method can be used. If an incorrect payment method is accidentally used, the order can be cancelled and placed again using the preferred payment method. Tax charged on purchases made online cannot be recovered through the VAT Retail Export Scheme.

For credit cards and payment methods connected to a credit card (such as Amazon, Apple Pay and Klarna), the amount is reserved and then taken either once the order has been dispatched or after 5 days with an auto capture. Other payment methods are charged at point of sale. Payment methods provided will be shown at checkout. These vary depending on the shipping country. An invoice can be obtained by marking the corresponding option when making payment, and by filling in the form with the corresponding tax details. If any support is needed, the Global-e Customer Service team can be contacted.

Allsaints FAQs

FAQ

Allsaints Alternatives

Here are some alternatives to AllSaints:

  1. Vince: Offers well-tailored pieces with a softer color palette.
  2. MANGO: Known for more bright color story and feminine feel.
  3. Rag & Bone: A New York brand known for classic cuts with an edgy aesthetic.
  4. Acne Studios: A brand that mixes everyday with edge.
  5. Helmut Lang: Known for sharp simplicity and striking the middle ground between business casual and everyday ready-to-wear.
  6. The Kooples: A rock n’ roll French brand that features dark colors and gothic patterns.
  7. Reiss: A British brand that focuses on wardrobe classics.
  8. Bellstaff: Known for its traditional biker jackets and essentials collection.
  9. Rag & Bone: Combines British heritage with modern design.
  10. Acne Studios: A luxury fashion house based in Stockholm, Sweden.

These brands offer a variety of styles and aesthetics that might appeal to fans of AllSaints. Each has its own unique take on fashion, so it's worth exploring to see which aligns best with personal style preferences. Happy shopping!

FAQ

How To Open A Allsaints Account?

To open an account on AllSaints, follow these steps:

  • Visit the AllSaints website.
  • Look for the account creation option.
  • Enter the required details such as email address and password.
  • After entering the details, click on the create account button.

Benefits of creating an account include:

  • Speed up checkout with already saved details.
  • Track your deliveries.
  • Look up previous orders.
  • Save and share items in wish list.

If you want to use a new email address on your AllSaints account, you'll need to set up a new account or use Guest checkout. If you're struggling to access your AllSaints account and need to checkout, click “Forgot your password?” to reset it. A password reset email notification will be sent to you. For optimal performance, it is recommended to use Google Chrome in incognito mode and to clear your cookies and cache. Then, try again.

Remember, all you need to place and track your order is an email address. You can choose the best checkout method for you: checkout as a Guest, use Apple Pay, or log in to your AllSaints account for a faster experience. You can view your order history, payment details, saved addresses, and wishlist in your AllSaints account. You can also add your favourite items to your wishlist by clicking the heart icon. If you’re signed in, your wishlist will be saved permanently. You’ll be able to share your wishlist with others too.

FAQ

Allsaints Return Policy?

The return policy for AllSaints in the US is as follows:

  • Online orders can be returned using the free returns service or to an AllSaints store. To use the free returns service, register the return with the courier partner UPS and follow the instructions. The parcel can be dropped off at a local UPS drop-off point. If UPS does not accept the parcel due to size or weight restrictions, contact AllSaints.
  • Items ordered on the allsaints.com website can be returned or exchanged at an AllSaints store (excluding outlets and concessions) up to 28 days after purchase. Bring a copy of the original order invoice and the unworn items back to a store trading in the same currency as the original purchase.
  • For a refund, the amount will be refunded back to the original form of payment. For an exchange, another item can be selected in store or a gift card refund can be issued.
  • Shipping costs will not be refunded if the order is cancelled after it has been dispatched. However, shipping costs will be refunded if the order is cancelled before dispatch, a faulty item is returned, or AllSaints cancels the order due to stock availability.

The online returns address is: AllSaints Website Returns, 880 Remington Blvd, Bolingbrook, Chicago, IL, USA, 60440.

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